Question 1

What is a processing unit?

Accepted Answer

Each AI photo enhancement uses one processing unit. Drone video is purchased separately per segment.

Question 2

Can I switch between plans?

Accepted Answer

Yes. Subscription changes take effect in the next billing cycle.

Question 3

How does your refund policy work?

Accepted Answer

If your purchase qualifies, our support team will help you through the refund process.

Question 4

Which payment methods are available?

Accepted Answer

Card payments are processed securely, and larger teams may be offered additional options.

Question 5

How does user count work on team plans?

Accepted Answer

Office and agency plans include shared usage pools and defined team user limits.

Question 6

How does drone video work?

Accepted Answer

An 8-second AI segment is generated from parcel satellite imagery, and extra segments can be added for longer videos.

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